Terms and Conditions

BOOKING PROCEDURE

Confirmation of a booking is made in writing via email once it is agreed upon by the client and The Kruger Safari Co agent. A 100% non-refundable deposit is required within 48 hours of written confirmation of a booking. Where applicable, the balance of payment of a booking is required 40 days prior to departure.

For all fly-in safari packages, The Kruger Safari Co. requires a copy of each travelers passports and full payment of the Fly-In Safari Package is required within 24 hours of The Kruger Safari Co. sending the client the invoice. This is in order to secure the flight tickets at the quoted rates as well as ensuring that the flight tickets are issued in the correct name of each traveler.

No quotation issued by The Kruger Safari Co and accepted by the client (provisional or final), or booking made (provisional or final) shall be binding until such time as a final invoice has been issued and full payment received by The Kruger Safari Co.

NO TRAVEL CONFIRMATION VOUCHER WILL BE SENT TO THE CLIENT,  UNTILL SUCH TIME AS ALL  GUESTS COMPLETING OUR ONLINE BOOKING FORM, the online booking form will be sent along with your invoice and payment link. All booking forms will be be sent to the client along with the invoice and secure online payment link.

PAYMENTS

It is recommended to first contact your bank before making payment, as a number of banks have security blocks on credit cards for international payments. We do require a 50% deposit payment to confirm all safari bookings and then final payment is due 40 days before travel. In the case of traveling in less than 40 days, full payment is required.

For all Fly-In safari packages 100% of the invoice is to be paid within 24 hours of The Kruger Safari Co. sending the invoice onto the client.

NON-REFUNDABLE DEPOSIT

All The Kruger Safari Co packages, tours, and accommodation require a 100% non-refundable deposit to the value of 50% of the total tour price. A non-refundable deposit is required to secure the booking of a tour. Full payment of the non-refundable deposit is required on written confirmation of the booking.

TOUR PRICING

Tour prices are quoted in South African Rands (ZAR) and USD where stipulated. The total amount paid for a confirmed booking must be equal to the amount quoted in Rands for the tour. Banking fees and foreign exchange rates must be taken into account when making an electronic payment (EFT or SWIFT) to The Kruger Safari Co.

Prices quoted on the website and in printable marketing material are only provided as an indication of the cost of a tour and are subject to change without prior notice. The price quoted in the written confirmation of a booking is binding.

TRAVEL CONFIRMATION VOUCHER

All guests will receive a travel confirmation voucher, once all guests have complete full payment successfully and have completed The Kruger Safari Co. booking form.

In order for us to forward you your travel confirmation, we do require ALL travelers complete our online booking form. We do require all travelers to complete the booking form (multiple travelers can be added on one form) in order for The Kruger Safari Co. all lodges and services providers to have all your correct details, diet requirements and special requests on file.

All of our safaris depart by 07:00am from the Johannesburg OR Tambo Airport Bus Terminal unless otherwise arranged with The Kruger Safari Co. (costs may apply).

All of our Safaris return to the Johannesburg OR Tambo Airport Bus Terminal between 17:30 – 18:00 (subject to traffic conditions) unless otherwise arranged with the Kruger Safari Co. (costs may apply).

CANCELLATION & REFUND POLICY FOR LONG-STAY TOURS

Cancellation of a booking must be made in writing after it is agreed upon between the client and The Kruger Safari Co agent. Written confirmation may be emailed directly to The Kruger Safari Co agent.

All The Kruger Park Safari Co packages, safaris, and accommodation require a 100% non-refundable deposit for a long-stay tour to the value of 50% of the tour price.

Full payment is required upon confirmation of booking. Where applicable, the balance of payment is due 40 days prior to the departure date.

Tour prices are quoted in South African Rands.

The Kruger Safari Co cancellation and refund policy for long stays

55-49 days:         50% refund of payment EXCLUDING non-refundable deposit

48-42 days:         25% refund of payment EXCLUDING non-refundable deposit

41 days or less: 0% refund of payment EXCLUDING non-refundable deposit

In case of NO SHOW on the date of tour departure, client forfeits 100% of total payment

CANCELLATION & REFUND POLICY FOR DAY TOURS

The Kruger Safari Co has an amenable cancellation and refund policy for bookings for day tours. Cancellation of a day tour booking must be made in writing after it is agreed upon between the client and the Kruger Safari Co agent. Written confirmation may be emailed directly to The Kruger Safari Co agent.

 

Standard cancellation and refund policy for day tours

full refund if a day tour is cancelled due to extreme weather conditions

30-day notice: client forfeits 25% of full payment

20-day notice: client forfeits 50% of full payment

7-day notice: client forfeits 100% of full payment

 

DATE CHANGES 

The Kruger Safari Co. and its Service providers can not be held responsible for any date changes from the client, be it with visa applications, family emergencies or any other foreseen circumstances, The Kruger Safari Co. standard cancellation & refund policy will apply.

We do try our best to assist guests with any date changes, however can not be held responsible for any changes made outside of our cancellation & refund policy as stated above.

All flight tickets changes will be charged for as per the Airlines terms and conditions.

INCLUSIONS AND EXCLUSIONS

Inclusions and exclusions are strict as specified in the chosen tour itinerary. Any changes made must be agreed upon between the client and The Kruger Safari Co agent and confirmed in writing.

INDEMNIFICATION

You agree to indemnify and hold harmless The Kruger Safari Co, its owner, directors, employees, agents and affiliates, from and against any and all liability, damages, losses, claims, expenses of any kind (including, but not limited to, reasonable attorney’s fees) directly or indirectly related to (1) the tour, (2) your breach of the Terms and Conditions; and (3) the user content you submit, post or transmit through the website and via email to The Kruger Safari Co, its owner, employees, agents and affiliates.

An indemnity form for each person within the travel group must be completed, signed and returned to The Kruger Safari Co agent prior to the tour departure date. If The Kruger Safari Co has not received the indemnity form(s) before the date of departure, we reserve the right to cancel the booking with no obligation to refund the client his/her payment.

TRAVEL DOCUMENTS AND VISAS

All guests are required to complete our online booking form along with the proof of payment in order to receive a confirmation voucher.

It is the sole responsibility of the client to obtain a visa(s) required for entry into South Africa and arrive at the port of entry with the correct legal documents required by law.

This includes a valid passport that has at least two (2) blank pages for stamps and does not expire within six (6) months of your date of departure from the country; valid visa and certificate of vaccinations if required; and an unabridged birth certificate for children 18 years and younger if required.

The Kruger Safari Co, its owner, employees, agents and affiliates are not liable to refund the cost of the tour if you are denied entry into the country for whatever reason.

TRAVEL AND MEDICAL INSURANCE

It is strongly recommended that clients obtain adequate insurance against cancellation, loss of baggage, medical evacuation, medical expenses and the unforeseen misfortune of The Kruger Safari Co being deemed insolvent before the safari departure date.

PERSONAL INJURY OR LOSS OF LIFE

The Kruger Safari Co, its owner, directors, employees, agents and affiliates will be exempt from any liability, claims or expenses incurred due to personal injury or loss of life  while participating in any tour activity; staying in accommodation pre-selected for the tour; and in transit with The Kruger Safari Co, a supplier or third-party vehicle, an aeroplane or any other mode of transport pertaining to a booking made with The Kruger Safari Co.

SAFETY WARNINGS

The safety of clients is a priority of The Kruger Safari Co but it is your responsibility to adhere to the rules and regulations of the country you are visiting and specifically the area that you are visiting. This includes rules and regulations pertaining to safety on safari tours where you will encounter wild animals and participating in outdoor activities where there is a degree of risk for injury and loss of life.

You are responsible for ensuring your safety and well-being in transit to tour destinations, including wearing a seatbelt; exploring tourist attractions, including staying with the tour group and not being separated; and at your accommodation establishment, including avoiding drunkenness, lewd behaviour and general misbehavior that could result in you being arrested or harmed.

HEALTH WARNINGS

It is your responsibility to familiarise yourself with health warnings pertaining to the country in general and specifically to the tour destinations. This includes regions in that are medium-to-high risk malaria areas.

It is strongly recommended that you take anti-malaria tablets if you are travelling to a malaria area in Africa. Consult your doctor or a reputable travel clinic for advice and a prescription for anti-malaria tablets if needed before departing for your tour in Africa. Ensure that that you and minors in your care are up-to-date with the required travel vaccinations.

STOLEN OR LOST LUGGAGE

The safekeeping of your luggage and personal belongings is entirely your responsibility. The Kruger Safari Co will do what it can to assist its clients in keeping luggage and personal belongings safe and will assist in trying to find luggage that is lost in transit. However, The Kruger Safari Co cannot be held liable for stolen and lost luggage.

CHILD POLICY

Many of the accommodation establishments that The Kruger Safari Co Tours books for tours have a strict child policy. It is your responsibility to disclose the age of each child in the travelling group to the The Kruger Safari Co agent and confirm that he/she is the appropriate age for tour accommodation. The Kruger Safari Cos cannot be held liable for an accommodation establishment refusing entry to an under-aged child where a child policy is strictly enforced.

The Kruger Safari Co reserves the right to request a copy of a birth certificate for any child in the tour group who is confirmed to be 12 years or younger.

A children’s rate is available on request. Not all accommodation establishments offer a reduced rate for children but where applicable, The Kruger Safari Co will confirm in writing at what rate a child 12 years and younger will be charged.

CHILDREN ENTRY REQUIREMENTS

The South African Department of Home Affairs has strict requirements that govern children travelling through South African ports of entry. These requirements differ depending on whether a child is travelling with both parents, one parent or with a legal guardian.

It is your responsibility to have in your possession the correct legal documents required to enter South Africa with a child that is 18 years and younger. This responsibility is applicable not only for entry into South Africa but any country in Africa that you will visit as part of your tour.

If you cannot produce the correct legal documents for a child on arrival at any port of entry, the Department of Home Affairs states they reserve the right to prohibit entry. The Kruger Safari Co, its owner, employees, agents and affiliates cannot be held liable if any member of a travel group is denied entry into a country due to not being able to produce the correct legal travel documents.

CHILDREN ON SAFARI TOURS

It is important to note that there are strict rules governing children being allowed on open safari vehicles for daily game drives and participating in guided bush walks. The Kruger Safari Co is informed by the recommendations of the Field Guides Association of South Africa (FGASA) that (1) children 6 years and younger are not permitted on an open safari vehicle for game drives and (2) the minimum age for a guided bush walk is 16 years and older.

It is your responsibility to notify the The Kruger Safari Co agent of any child in the travel group who will be participating in daily safari tours and confirm whether he/she is of the right age to be allowed on the open safari vehicle for daily game drives and join the guided bush walks.

DEPARTURE TIMES / SAFARI DEPARUTE TIMES 

The Kruger Safari Co, its owner, employees, agents and affiliates cannot be held liable for delayed flights or transfers that negatively affect a tour booked through the company. Suppliers that provide transfer services for our tours adhere to strict departure and arrival times, and may be forced to leave without a client(s) who has been delayed enroute to the collection point.

The client is liable for the additional cost in this case if The Kruger Safari Co needs to organize a private transfer or book an extra day to make up for time lost on the tour.

It’s strongly recommended that you phone the The Kruger Safari Co agent a day prior to departure to confirm your pick-up time. Likewise, the MThe Kruger Safari Co agent will notify you of a change in the collection time caused by unforeseen circumstances.

MISSED CONNECTING FLIGHTS

It is strongly advisable that you take into account unforeseen delays that may affect onward travel. This includes traffic congestion, roadworks and vehicle breakdowns that would result in the transfer vehicle arriving later than expected at the drop-off point on the last day of a tour.

It’s strongly recommended that you book your connecting flight(s) for the day after the tour ends and book accommodation that night close to the airport from which you will be departing.

CHANGES TO ITINERARIES

The Kruger Safari Co, the owner, employees, agents and affiliates will be excused for circumstances beyond their control that result in a tour being delayed or cancelled. This ranges from natural disasters including extremely bad weather and fires; to political unrest or instability including riots and violent protests; and air, cruise or ground travel disasters.

It is your responsibility to notify the The Kruger Safari Co agent and confirm in writing any changes you personally make to the itinerary whilst on tour. You are liable for any cost(s) incurred for changes made. If you choose to forfeit an activity such as a daily safari tour or an excursion that is specified in the itinerary and has been paid for in advance, The Kruger Safari Co will not provide you with a refund.

Any changes you would like made to the tour itinerary must be discussed and agreed upon with the The Kruger Safari Co agent and confirmed in writing. The Kruger Safari Co will endeavor to accommodate changes where possible but only if advanced notice is given and agreed upon, and reserves the right to adjust the final tour price to oblige such changes.

CHANGES TO ACCOMMODATION

The Kruger Safari Co reserves the right to change an accommodation establishment specified in a tour itinerary if deemed unsuitable or unsafe for clients. This might occur through change of ownership, declining standards of service or the area becoming unsafe.

MODIFICATIONS TO THE TERMS & CONDITIONS

The Kruger Safari Co reserves the right to make changes to these Terms & Conditions from time to time at its sole discretion. As soon as this webpage is updated, the changes become effective.

USE OF THE THE KRUGER SAFARI CO WEBSITE

You may only use the The Kruger Safari Co website to browse the content, compare tour options and obtain an indication of prices. Details of the final tour itinerary and price is only binding when agreed upon between the client and the The Kruger Safari Co agent and confirmed in writing.

The content provided on this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. It remains the copyright property of The Kruger Safari Co

PRIVACY POLICY

The Kruger Safari Co is committed to protecting its client’s privacy. All information gathered from the online forms on our website is used to personally identify users that subscribe to the service. The information will not be used for anything other than that which is stated in the Terms & Conditions of use for this service.

None of the information will be sold or made available to anyone. The official The Kruger Safari Co website may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access our website; the pages that you access while at the website and the Internet address of the website from which you linked directly to our website.

This information is used to help improve our website, analyse trends and administer the website. By using our website, you signify your acceptance of our Privacy Policy. If you do not agree with this policy, please refrain from using our website.

SECURITY POLICY

Virtual Card Services process all credit card transactions. All credit card transactions are 128-bit Secure Socket Layers (SSL) encrypted. The company registration documents and the Site’s registered domain name are checked and verified by Thawte, ensuring the cardholder and merchant that nobody can impersonate VCS to obtain confidential information.

Virtual Card Services is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. Virtual Card Services Internet servers are protected by firewalls and intrusion detection systems.

The Merchant does not have access to credit details.

Virtual Card Services continually reviews and enhances its security in line with technological changes.

LAW GOVERNING TERMS & CONDITIONS

These Terms & Conditions are exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.

Payment options accepted
Payment may be made via Visa and MasterCard.

Card acquiring and security
Card transactions will be acquired for The Kruger Safari Co.  via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the
website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details
Customer details will be stored by (Your Company) separately from card details which are entered by the client on PayGate’s secure site.
For more detail on PayGate refer to www.paygate.co.za.

Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

Responsibility
The Kruger Safari Co. takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,
customer service and support, dispute resolution and delivery of goods.

Country of domicile
This website is governed by the laws of South Africa and The Kruger Safari Co. chooses as its domicilium citandi et executandi for all purposes
under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature 120 Sandham Road, Norton Home Estates, Benoni.

Variation
The Kruger Safari Co may, in its sole discretion, change this agreement or any part thereof at any time without notice.
13. Company information
This website is run by  The Kruger Safari Co (close corporation) based in South Africa trading as
The Kruger Safari Co and with registration number 2020 / 766045 / 07 and Mr Anthony Colia (Director).

The Kruger Safari Co. contact details
Company Physical Address: 120 Sandham Road, noront Home Estates Benoni

Email: res@krugerpark.travel

Telephone: +27 74 053 4412

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