THE KRUGER SAFARI CO: UPDATED TERMS AND CONDITIONS 

The following terms and conditions apply to any booking with the Kruger Safari Co. Please read them carefully as you are bound by them. 

IMPORTANT INFORMATION INCLUDING NOTICE REQUIRED IN TERMS OF CONSUMER PROTECTION ACT, 68 OF 2008, AND ITS REGULATIONS: 

1. These T&Cs are applicable to all packages and as otherwise set out herein. Some provisions may vary by itinerary, promotions, and otherwise. 
2. As a Client, and/or Traveller, please ensure that you read them carefully as you will be bound by them along with all terms and conditions reference in these T&Cs. 
3. Certain provisions may be governed by the CPA, and attention is particularly drawn to any waivers, limitations, or exclusions of risk or liabilities of the Company, the Agent, or another person, assumption of risk or liability by the consumer, indemnifications, acknowledgments of facts by the consumer and adverse terms, if any. 
4. The Client’s, and Traveller’s, attention is specifically drawn to the following provisions contained herein: – 2.9, 4, 5, 6.1, 6.3, 8, 9, 10.3, 11, 12, 13.2, 13.3, 14. 
5. Kindly take note that these T&Cs and other documentation used by the Company from time to time that may refer or incorporate the law of the country, the law of the place where the contract is concluded, another chose law and/or International Conventions, as well as limit or exclude the liability of the Company and limit your legal rights.  
6. In the event that a consumer does not understand any of the terms of any document, they are entitled to receive an explanation of such terms upon written request to the Company.  Nothing contained in these T&Cs is intended to, or must be, understood to unlawfully restrict, limit, or avoid any rights or obligations terms of the CPA. 

DEFINITIONS: 

Unless the context clearly indicates contrary intention, the following words, terms, and/or expressions bear the meanings given to the below, and equivalent expressions will have similar meanings in these T&Cs of use and service: 

1. “Agent” – shall mean an employee and/or duly authorised representative of the Company; 
2. “Client” – shall mean the person who makes the booking with the Company, or on whose behalf a third party makes the booking with the Company; 
3. “Company” – shall mean The Kruger Safari Co (Pty) Ltd (Registration Number: 2020/766045/07); 
4. “CPA” – shall mean the Consumer Protection Act, 68 of 2008, (as amended from time to time) together with its rules and regulations (as amended from time to time); 
5. “Day” – shall mean a calendar day, and includes weekends and public holidays; 
6. “Hours” – shall mean ordinary hours, whether inside or outside of business hours; 
7. “Package” – shall mean the totality of goods and/or service booked an/or purchased by the Client through the Company, including but not limited to airfare, accommodation, transportation costs, and the like; 
8. “Total Booking Fee” – shall mean the total amount payable by the Client to the Company for the totality of goods and/or services booked and/or purchased by the Client through the Company, including but not limited to airfare, accommodation, transportation costs, and the like; 
9. “Travel Date” – shall mean the first day on which the Client is schedule to travel by means of the booking with the Company, the Company recommends that Travellers spend the day of arrival and the night prior to departure for international flights to and from O.R. Tambo International Airport, in Johannesburg, South Africa, to ensure that Travellers timeously arrive for any scheduled travel; 
10. “Traveller” – shall mean the person, and/or persons, who is travelling in terms of the confirmed booking; 
11. “T&Cs” – shall mean these terms and conditions. 

INTERPRETATION: 

1. In these T&Cs, unless the context indicates a contrary intention: 
2. Paragraph headings have been inserted for convenience only, and shall not be taken into account in the interpretation of these terms and conditions; 
3. If any provision in a definition is a substantive provision conferring rights or imposing obligations on any Party, effect shall be given to it as if it were a substantive paragraph in the body of these terms and conditions, or in any annexure or schedule thereto, notwithstanding that it is only contained in the definition; 
4. Words and/or terms defined in any paragraph shall, unless the application of any such word and/or term is specifically limited to that clause or unless another definition is specifically assigned to such word and/or term for purposes of another paragraph, schedule or annexure, bear the meaning assigned to such word and/or term throughout the terms and conditions, annexure, and/or schedule; 
5. Where figures are referred to in numerals and in words, if there is any conflict between the two, the words shall prevail; 
6. Any reference to a document is a reference to that document as amended, novated, ceded, or supplemented; 
7. An expression which denoted: 
8. Any gender includes the other(s); 
9. A juristic person includes an individual and vice versa, unless the same is precluded in terms of the Companies Act, 71 of 2008, the CPA, and/or any other applicable statutory provision; 
10. The singular includes the plural and vice versa. 
11. The use of the word “including” followed by specific examples shall not be construed as limiting the meaning of the general wording preceding it, and general words which follow specific words in a list shall not be construed as referring only to types of things identified by the specific words. 
12. These T&Cs shall be governed by, construed, and interpreted in accordance with the laws of the Republic of South Africa. 
13. Nothing contained in these T&Cs is intended to, or must be, understood to unlawfully restrict, limit, or avoid any rights or obligations in terms of any law, regulation, or otherwise.  
14. Any reference to legislation is to that legislation as may be amended or repealed from time to time, and includes all rules, regulations, and schedules to such legislation.  
15. Any reference to a document or instrument includes the document or instrument as ceded, delegated, novated, altered, supplemented, or replaced from time to time.  

BOOKING PROCEDURE AND DEPOSIT: 

How to book? 

Reach out to one of our Agents via e-mail to request a booking on the following e-mail address: res@krugerpark.travel.  

How and when is a booking considered to be confirmed? 

A booking will be confirmed once the client and the Agent have agreed on the terms of the booking via e-mail. In this regard, the Agent will send the client a booking confirmation e-mail. Within 48 (forty-eight) hours of dispatch of the booking confirmation e-mail from the Agent to the Client, the Client must furnish the Agent with proof of payment of the deposit amount. 

What is the booking confirmation period? 

The booking confirmation period is 48 (forty-eight) hours, from the time when the Agent sends the booking confirmation e-mail to the Client. Should the Client fail to furnish the Agent with the proof of payment of the deposit amount as per paragraph 4.4 below within the booking confirmation period, the booking will lapse. 

How much deposit is required and when must the deposit be paid? 

A non-refundable deposit of 50% (fifty percent) of the total booking fee is payable within the booking confirmation period, as per paragraph 4.3 above. 

How is the deposit payable? 

The deposit amount is payable by means of our payment system, “Paygate DPO”, or via electronic funds transfer into the Company’s nominated bank account. Details as to the payment system and/or the Company’s banking details will be furnished to the Client in the booking confirmation e-mail.  

When and how is the remained of the total booking price payable? 

The remainder of the Total Booking Price is payable at the latest by 40 (forty) days prior to the Travel Date. This amount is payable be means of our payment system, “Paygate DPO”, or via electronic funds transfer into the Company’s nominated bank account. Details as to the payment system and/or the Company’s banking details will be furnished to you in the booking confirmation e-mail. 

What happens if payment is not timeously received? 

If proof of payment of the deposit amount is not received within the booking confirmation period, the booking will lapse. If payment of the remained of the Total Booking Price is not received at the latest by 40 (forty) days prior to the travel date, an Agent will send you a final reminder to pay the remained of the Total Booking Price within 48 (forty-eight) hours of the reminder e-mail. Should payment not be received with 48 (forty-eight) hours of the reminder e-mail, the booking will be cancelled. 

Travel confirmation voucher: 

Once the Client has made full payment of the Total Booking Price and has completed the Company’s booking for in respect of each Traveller for whom is being made, which will be provided to the Client by the Agent upon receipt of proof of payment of the full amount of the Total Booking Price, the Client will be furnished with a travel confirmation voucher by the Agent. It is the Client’s responsibility to ensure that all information provided on the booking form is true and correct, and that all dietary requirements and special requests are indicated on the booking form. 

Cooling-off period: 

Subject to the provisions of the CPA, a client is entitled to cancel a booking, without reason or penalty, by giving the Company written notice within 5 (five) business days of the issuance of the booking confirmation e-mail and/or the travel confirmation voucher, provided that such booking resulted from direct marketing, as defined in the CPA. The Company shall then within 15 (fifteen) business days after receiving the written notice of cancellation, refund to the Client the deposit and any other amount which was paid to the Company in respect of the cancelled booking. 

Making bookings for other people: 

The Company relies on the authority of the person making the booking to act on behalf of the Client and/or all Travellers forming part of the booking. Any person acting on behalf of the Client and/or Travellers hereby confirms, agrees, and accepts that they are authorised to do so, and confirms that they have the authority to accept and bind those persons to these T&Cs. By booking for other people, the person making the booking confirms that these T&Cs have been drawn to the attention of the Client and all Travellers forming party of the booking, and confirms that they have obtained the requisite consent to process and provide the company with the Travellers’ personal information. The person making the booking on behalf of other people acts as the agent of the persons for whom the booking is being made, and not as an agent of the Company. As such, the risk of loss and/or theft of any funds payable in respect of the booking will be borne by the client and/or the travellers until such time as the funds have been received by the Company, and/or after such point as any amount has been refunded, returned, or reimbursed by the Company to the person making the booking on behalf of the Client and/or the Travellers. The Company shall not be held responsible for any representations and/or conduct of the person making the booking for the Client and/or the Travellers, including but not limited, to any failure to remit any payment to the Company, or to Refund, reimburse, or return amounts to the Client and/or Travellers. The receipt of any refunded, reimbursed, or returned amounts, as well as any correspondence or notices by the person who is making the booking on behalf of the Client and/or travellers, shall constitute receipt by the Client and/or Travellers, as applicable.  

Changes to bookings by the Client: 

The Company and its service providers cannot be held liable for any date changes made by the Client, be it in respect of visa applications which could not timeously secured, family emergencies, or other unforeseen circumstances. The provisions relating to cancellations and refunds as per paragraph 9 below will apply in this regard. However, if the client can furnish the Company with proof that the booking cannot be honoured because of the death or hospitalisation of the person for whom, or for whose benefit the booking was made, the Company will credit the Client’s account with the Total Booking Price in terms of Section 17(5) of the CPA.  

Changes to bookings by the Company: 

Should the Company need to make changes to the Client’s booking, the Company will notify the Client thereof, but not less than 21 (twenty-one) Days prior to the Travel Date. Such changes may further take place in the case of an emergency, even once said guests have checked into the respective third-party accommodation. 

PACKAGE PRICING: 

1. Booking prices are quoted in South African Rands (“ZAR”) and United States Dollars (“USD”) where stipulated.  
2. Banking and other fees such as foreign exchange rates are not included in the Total Booking Price, which amount(s) are for the expense of the Client and must be taken into account when the Client makes payment to the Company.  
3. The Total Booking Price as paid by the Client to the Company must be an amount equivalent to the amount quoted in ZAR for the package. 
4. Prices quoted on the Company website and in printable marketing are only provided as an indication of the cost of a package and are subject to change without prior notice and at the discretion of the Company. This is due to the fact that the various packages on offer includes goods and/or services from different service providers, whose prices and changes are not within the Company’s control.  
5. The price provided on the booking confirmation e-mail is final and binding upon the Client and the Company. 

PASSPORTS, TRAVEL DOCUMENTS, AND OTHER FORMSOF IDENTIFICATION: 

1. It is the responsibility of each Traveller to obtain the requisite visa(s) for entry into the Republic of South Africa, and to arrive at the port of entry with the correct documents as required by the laws of the Republic of South Africa, and to arrive at the port of entry with the correct documents as required by the laws of the Republic of South Africa. The Company does not process any vis applications and will not assume responsibility for incorrect and/or incomplete documents required for the Traveller’s entry into the Republic of South Africa. 
2. The requisite travel documents include, but are not limited to, the following: 
3. A valid passport with at least 2 (two) blank pages for stamps, which passport is valid for a period of at least 6 (six) months from the Traveller’s date of departure from the country from which the Traveller is travelling to the Republic of South Africa; 
4. A valid visa; 
5. A valid certificate of vaccinations (if required by the Republic of South Africa. In this regard, the Company shall endeavour to inform the Client of this necessity if applicable); 
6. An unabridged birth certificate for children who are younger than 18 (eighteen) years of age. 
7. The Company will not be responsible for any refunds or other amounts, should any Traveller be denied entry into or egress from the Republic of South Africa on account of any travel documents being incorrect and/or not being available. 

TRAVEL AND MEDICAL INSURANCE: 

1. The Company highly recommends that each traveller obtains adequate insurance against cancellation, loss of luggage, medical evacuation, medical expenses, and the unforeseen misfortunate the Company being deemed insolvent before the Travel Date. 
2. The Company will not accept responsibility and/or liability for any uninsured events. 

MINORS: 

1. Many of the service providers with whom the Company books packages have strict policies in place when it comes to minor children. It is the Traveller’s responsibility to disclose the age of each child included in the booking, and to confirm that each child is the appropriate age for all of the goods and/or services which formed part of the booking. In this regard, the Company will not be held responsible and/or liable in the event of a service provider refusing entry and/or to provide goods and/or services to a child where a child policy is strictly enforced by such a third-party service provider. 
2. A children’s rate is available upon request in certain instances, where a third-party service provider offers a reduced rate for children. The Client making the booking should enquire in this regard when making the booking with the Agent of the Company.  
3. The Department of Home Affairs of the Republic of South Africa has strict requirements governing children travelling through ports of entry in the Republic. These requirements differ depending on whether a child is travelling with both parents, one parent, or with a legal guardian. It is each Traveller’s responsibility to have the correct legal documents required to enter the Republic of South Africa which a child who is younger than 18 (eighteen) years of age. More information in this regard is available on the website of the Department of Home Affairs, which can be found at: https://www.dha.gov.za/index.php/civic-services/travel-requirements-for-children. The abovementioned requirements also apply to any country in the larger part of Africa to which the Travellers will travel as part of the Package booked with the Company. 

CANCELLATIONS AND REFUNDS: 

1. Should a Client wish to cancel a booking, the Client must communicate this in writing to a Company Agent via e-mail at: res@krugerpark.travel.  
2. The following cancellation and refund periods apply respect of long-stay tours: 
3. 55 (fifty-five) to 49 (forty-nine) days prior to the Travel Date: the Client will be refunded an amount of 50% (fifty percent) of the total booking price, excluding the non-refundable deposit; 
4. 48 (forty-eight) to 42 (forty-two) days prior to the Travel Date: the Client will be refunded an amount of 25% (twenty-five percent) of the total booking price, excluding the non-refundable deposit; 
5. 41 (forty-one) days or less prior to the Travel Date: no amount is refundable; 
6. The above periods do not apply if the Client can furnish the Company with proof that the booking cannot be honoured because of the death, or hospitalisation, of the person for whom, or for whose benefit the booking was made, in terms of section 17(5) of the CPA. 

The following cancellation and refund periods apply in respect of day tours: 

1. A full refund is payable if the day tour is cancelled due to extreme weather conditions; 
2. More than 30 (thirty) days prior to the Travel Date: the Client will be refunded an amount of 75% (seventy-five percent) of the total booking price; 
3. 20 (twenty-nine) to 20 (twenty) days prior to the Travel Date: the Client will be refunded an amount of 50% (fifty percent) of the total booking price; 
4. 19 (nineteen) days or less prior to the Travel Date: no amount is refundable; 
5. The above periods do not apply if the Client can furnish the Company with proof that the booking cannot be honoured because of the death, or hospitalisation, of the person for whom, or for whose benefit the booking was made, in terms of section 17(5) of the CPA. 
6. The Company reserves the right to deviate from the abovementioned cancellation and refund periods and amounts, within its own discretion, in the event that the Client can furnish the Company with proof of extenuating circumstances as to why the person for whom, or for whose benefit the booking was made, is unable to honour the booking. The Company’s ability to deviate from the abovementioned cancellation and refund periods and amounts, is subject to the cancellation and refund policies of various service providers with whom the package for the Client in question has been booked. 

ITINERARIES: 

1. All of the Company’s safaris depart by 07h00 from the O.R. Tambo Internation Airport bus terminal in Johannesburg, unless other arrangements have been made between the Client and the Agent in writing. In this regard, additional costs may be incurred for the alternative arrangements to be made, which costs will be specified to the client by the Agent when the booking is made.  
2. All of the Company’s safaris return to the O.R. Tambo Internation Airport bus terminal between 17h30 to 18h00, subject to traffic conditions, unless other arrangements have been made between the Client and the Agent in writing. In this regard, additional costs may be incurred for the alternative arrangements to be made, which costs will be specified to the Client by the Agent when the booking is made. 
3. Inclusions and exclusions are strictly as specified in the tour itinerary as agreed to between the Agent and the Client at the time when the booking is made. Any changes to the itinerary must be agreed to between the Client and the Agent and confirmed in writing, at least 40 (forty) days before the Travel Date. 

PROTECTION OF PERSONAL INFORMATION: 

1. The Company processes, which includes collecting, using, and disclosing, personal information in order to perform its business functions and activities, including the making and managing of any booking.  
2. By engaging with the Company and providing personal information to the Company, the Client and/or any person acting on behalf of the Client authorised the Company to process their personal information.  
3. The Company will only process the personal information of a minor(s) with the consent of a legally competent person, unless otherwise permitted by law, and for the purposes of facilitating a booking and providing services to minors as clients. 
4. The Company also inevitably processes special personal information but only with the consent of the person concerned, when necessary for establishing, exercising, or defending a right or obligation in law, for the fulfilment of a booking, and/or where compliance with the specific provisions relating to the processing of specific categories of special personal information as set out in the relevant data protections laws have been met. 
5. By virtue of making a booking with the Company, the Client consents that the Company may use the information which is shared with it to provide the Client with marketing material, including in relation to packages which the Company has on offer from time to time. The Company confirms that marketing material will be provided to the client on a consent basis, which consent can be provided on an “opt-in” basis or can be revoked on an “opt-out” basis. 
6. In some instances, the Company will collect personal information from a third party, such as from a family member or travel agent. In such an event, the Company will understand this to mean that the person or entity acting on behalf of the Client has been authorised to do so, which authority such person or entity warrants they have at the time of engagement with the Company. The person or entity acting on behalf of another person warrants that they have obtained the consent of the Client to collect, use, and share the Client’s personal information with the Company.  
7. Any passenger lists containing personal information of the Client travelling with the Company remains the property of the Company and is confidential. The Company is not at liberty to disclose any personal information contained in these lists unless obliged to do by law, or for purposes recognised by law, such as enabling the Company to perform its obligations towards the Client in terms of the booking. 

LIMITATION OF LIABILITY: 

1. The Client agrees to indemnify and hold harmless and defend the Company, its directors, shareholders, officials, employees, and/or agents from and against all claims and suits by third parties for damages, injuries to persons (including death, damage to property, losses, and expenses, including legal fees and reasonable attorneys’ fees, arising out of or in resulting from the Company’s performance of the services booked for, including all such causes of action based upon common, Constitutional, or statutory law, or based in whole or in part, upon allegations of negligent or intentional acts on part of the Company, its directors, shareholders, officials, employees, and/or agents Parties found liable shall pay their proportionate share of damages as agreed by the parties or as ordered by a court of competent jurisdiction over the matter. 
2. Each Traveller must complete an indemnity form, which will be provided to the Client by the Agent together with the travel confirmation voucher, and must provide any completed indemnity form/s for each traveller to the Company at least 10 (ten) days prior to the travel date. Should the Company not timeously receive the completed indemnity forms in respect of each Traveller, the Company reserves the right to cancel the booking. In this regard, the cancellation and refund policy as per paragraph 9 above shall apply. 
3. The Company shall not be liable in any manner whatsoever in instances where, due to no fault of the Company, the Client and/or Travellers miss an international, domestic, and/or connecting flight, or any failure to timeously arrive for any other activity booked by the Company for and/or on behalf of the Client and/or the Travellers which includes, but is not limited to, delays in international flights, connecting flights, or any other form of transport such as air, road, or water, and any self-driving safaris.  
4. Any travel by means of transport such as air, road, or water provided by any third-party service providers will be undertaken subject to their own T&Cs, or will be subject to other domestic or international conventions, legislation, or regulations, which may include substantive provisions for the limitations of that specific transport service’s liability.  
5. The Company shall not be liable for any refund, damage, loss, costs, or expenses suffered as a result of any non-compliance with these T&Cs by either the Client or their representative, such as a travel agent.  
6. Where a third party acts as the agent of the Client (such as a travel agent), or where the Company acts as the Agent of the client in contracting with a third party (such as where the Company books a safari tour with a game lodge), the Company shall not be considered as forming a part of the supply chain in the provision of the specific goods or services concerned. In such instances, the Company only acts as the authorised agent of the Client. 
7. In all such instances, the goods or services provided to the Client by the relevant third party will be subject to the third party’s own terms and conditions, to which the Client agrees to be bound by when engaging and/or contracting with such third party. Such terms and conditions must be read and taken note of, including any limitations or exclusions of liability, any indemnifications of the Company or another party, or any other special terms and conditions which may apply, or which may exist by contract or by the application of any incorporated international conventions and/or local legislation or regulations applicable where the goods and services are provided. 
8. The Company shall not be liable for any act, omission, damage, default, loss, injury, death, or otherwise suffered as a result of any third party, without limitation. Any claim in respect of any act, omission, damage, default, loss, injury, death, or otherwise must be directed to the third party concerned. 
9. The Company shall not be liable in any manner whatsoever, in the event of liquidation, sequestration, winding-up, or any legally recognised form of dissolution of any third-party service provider with whom the Company transacts for and on behalf of the Client for the purposes of providing any goods and services provided or proposed to be provided to the Client. 
10. The Company shall not be liable in any manner whatsoever for any costs associated with the Client and/or Traveller’s non-compliance with any airline, and/or transport service provider, luggage and/or extra luggage mass limits and/or excess mass of such luggage and/or extra luggage. The Client confirms that they have familiarised themselves with any and all such mass requirements of any luggage and/or extra luggage. 

GENERAL: 

1. Each of the terms herein shall be separate and divisible terms and if any term becomes unenforceable for any reason whatsoever, then that term shall be severable and shall not affect the validity of the other terms. 
2. The Company may, in its sole discretion, amend these T&Cs from time to time, at which time, the new T&Cs will immediately come into effect in respect of the relationship between the Company and its Clients and/or Travellers. Unless otherwise required in law, it is each Client and Traveller’s responsibility (or any person acting on behalf of the Client or Traveller, in any capacity) to periodically check for updates or changes to such T&Cs. 
3. No indulgence, extension of time, relaxation, or latitude which the Company may show, grant, or allow shall constitute a waiver of any of the Company’s rights, and the Company shall not be prejudiced or estopped from exercising any of its rights, which may have arisen in the past or which might arise in the future. 
4. No variation of any of the terms hereof, shall be of any force and effect unless made in writing and where necessary, signed by the Company. 

HEALTH AND SAFETY WARNING: 

1. The safety of the Client and/or Travellers is a priority of the Company, but it remains the responsibility of the Client and/or Travellers to adhere to the rules and regulations of the country being visited, and specifically the area being visited. This includes rules and regulations pertaining to safety on safari tours, where wild animals may be encountered, possible participating in outdoor activities, and other activities where there exists a degree of risk for injury and loss of life.  
2. It is the Client and/or Travellers’ responsibility to ensure their own safety and well-being in transit to destinations which includes, but is not limited to, wearing a seatbelt, exploring tourist attractions, staying with the tour group, avoiding intoxication, lewd behaviour, and general misbehaviour which may result in the Client and/or Traveller’s being arrested and/or harmed. 
3. It is the responsibility of the Client and/or Travellers to familiarise themselves with any and all health warnings pertaining to the travel countries in general, and specifically to the tour destinations. This may include regions which are medium-to-high risk malaria areas. 

It is strongly recommended that the Client and/or Travellers take anti-malaria medication if travelling to a malaria area in Africa. The Client and/or Traveller should consult with their physician or a reputable travel clinic for advice as well as any prescription for ant-malaria medication, and/or other medications, if required, prior to departing for the tour in Africa. It remains the responsibility of the Client and/or Travellers to ensure that the Client and/or Travellers, including minor Travellers, are up-to-date with the required travel vaccinations. 

VIS MAJOR: 

1. The Company shall not be liable for any delay or failure to provide any components and/or the totality of a package booked for due to any cause beyond its direct control including but not limited to any of the following: strikes, lockouts or other industrial action, sabotage, terrorism, civil commotion, riot, invasion, threat of or preparation for war, fire explosion, storm, flood, subsidence, unfavourable weather conditions, epidemic, pandemic or any natural disaster, impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport, any Act or policy of any state or government or other authority, any inability on its part to obtain or receive any imported items from any supplier due to any failure on the part of such supplier to deliver the items in question as a result of the action of its own government or any other boycott or sanction or embargo which it chooses to observe and which is directed at the Republic of South Africa or any national or anyone connected with the Republic of South Africa, or for any similar reason. 
2. In the event of any of the aforementioned events occurring, the Company will credit client’s account with the total booking price. No refunds will be made.